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WBRC Solutions Blog

How Intense is Your Customer Focus?

  “What’s Mr. Smith’s condition?” asked the raspy voice on the phone. “He’s recovering so well he’ll be going home in a few days”, answered the nurse. “Who shall I say called?” “This is Mr. Smith calling. My doctor won’t tell me anything!”   Part of the reason so many organizations aren’t really customer focused […]

Are all entrepreneurs the same?

  Entrepreneurial DNA When I started working with small to midsize businesses in my consulting business I believed that with over 20 years experience I could craft and develop one strategic business planning process that would work well for all businesses to be successful. The more I worked on my execution of this master plan. […]

Trends in Retail to watch in 2014

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I have spent my entire career in the retail industry and worked for two Canadian retail icons that are no longer in business Eaton’s and Zellers.  Now Sears is going down a similar road by selling real estate back to big mall property managers so they can right size their store portfolio to compete in […]


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