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The Success Formula | WBRC Solutions


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The Success Formula


A = stands for attitude.

S+K Represents the skills/knowledge needed

Goals Goals make it easier to change behavior.

PBC Represents positive behavior change.

IR Improved Results

Start with asking “what are the improved results you are hoping to see?”

Attitudes as a multiplier of Skills plus Knowledge plus Goal Achievement leads to Positive Behavior Change which equals Improved Results on both an organizational and personal level. Let’s look at the first part of the equation.

Most of us recognize that in order to improve, we have to focus on the skills and knowledge we need. They are important.

The skills are the “how to do it, and the knowledge is the “what to do.” But have you ever known someone, maybe worked with someone that knew what to do and how to do it, yet they still didn’t get it done? That’s because the biggest part of the pie is the Attitude piece. It’s the why we want to do it in the first place.

You notice that Attitudes are a multiplier of skills and knowledge in the equation, because it has that much power. So what are Attitudes?

Attitudes are habits of thought. And they impact everything that we do.

Our Attitudes impact the way we think since they are our habits of thought. The way we think impacts our behavior and the way we behave impact our results. If we want to get different and lasting results, it’s not enough to change our behavior. We have to start with changing our attitudes, which will, in turn, change our behavior, and then change our results.

Where do our Attitudes come from? Behavioral psychologists have determined that 95% of our basic attitudes were developed by a very early age. Does anybody know or want to take a guess at the age? 5 years old

Most of our attitudes (95%)were developed by the time we were 5 years old. Let me ask you…what are the first three words that a child learns?

Mommy DaddyNO

And not particularly in that order. As we get older the no’s become don’ts. Don’t touch the stove. Don’t draw on the wall. As we get older, we may add some explanations with the don’ts. Don’t touch the stove because it’s hot and you will burn yourself. Don’t draw on the wall, because your Daddy will get mad. Our parents were actually trying to protect us, and as we got older, the don’ts became a way to socialize us as well.

Don’t talk to…(strangers)

Don’t speak unless…(spoken to)

Children should be seen and…(not heard)

Compounding this negative early conditioning is the fact that most of what we’re exposed to on a daily basis is negative. Just think of the front page of the newspaper or what you hear on the news everyday. As a result, most people think more often about what will go wrong, how they might fail, why it won’t work, rather than what is good, what’s right, and how it can work.

So, if you want to change your attitudes. What do you need to do? There are actually 3 steps.

  1. Recognize that your attitudes are Habits of Thought. And the attitudes that you currently hold give you some level of satisfaction.
  2. Determine the satisfaction you derive from that attitude or habit.
  3. Replace your old attitude with a new one.

To go through these steps takes some real honest “looking in the mirror” reflection. Often times, our attitudes – the way we think about something – are just what we’ve always had or our reaction is very predictable. It doesn’t necessarily mean they are productive. Sometimes our minds adopt a course of least resistance or a path of the lesser of two evils.

Let’s look at a quick example. Have you ever worked with someone that liked to let everyone know how hard he or she worked? Maybe he would always make comments about working late or working on the weekends. That person, probably derived some level of satisfaction from others knowing how busy he was, because he associated being busy with being important. The reality of the situation may have been that this person wasn’t productive. He socialized too much during the day and was forced to work longer hours to make up for his poor time management skills.

Now, if the person you’re thinking about decided that it was more important for him to spend quality time with his family in the evening instead of always working late, he may be open to assessing the satisfaction he would get from spending more time with his son and wife. Now, he shifts his attitude of working longer makes me important to working smarter allows me to control my time for what’s most important to me.

The mind is interesting; you won’t be able to pull out the old attitude without replacing it with a new and perhaps better alternative. You can’t just pull the other out and leave a “VOID” there. So it takes effort to recognize and come up with a suitable and better alternative.

The bottom line is you can change your attitude with a lot of self reflection. Start doing it today!

Over 20 years’ experience in leadership, excelling in business planning, strategy development and process improvement. Bruce is a leader with strong business acumen, well-developed analytical skills that transforms into powerful operational business planning focused on people.Bruce helps clients to develop and manage strategic, cultural and structure changes within organizations or cross functional teams. He has recognized ability for strategic development and performance management planning that delivers measurable and sustainable results.



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